Find your true cost per service call.
Stop pricing off what the shop down the road charges. Put your real numbers in and see what a call actually costs you, and what you should be charging.
What this calculator tells you
Most owners price from what the competition charges instead of what the work actually costs. That is how a company can stay busy all year and still finish it with nothing to show.
- Your cost per billable hour: the internal benchmark most owners never calculate
- Your cost per service call, which is where your pricing should actually start
- Your annual cost of doing business
- A recommended service call fee based on the profit margin you want
- What every callback is really costing you
What to have handy. Your overhead, fully burdened tech labor, vehicle costs, and how many calls you completed over a recent period. Twelve months gives the most accurate picture, but any period works. Just tell it how many months you are entering.
Pricing Comparison
Callback Cost Impact
Every callback costs your business $0 in additional expenses. That is one more service call's worth of cost, effectively doubling what that job cost you.
If you have 10 callbacks per month, that is an additional $0 in costs your pricing has to cover.
Flat rate is how you package pricing for the customer. Cost per billable hour is the internal math that tells you what one productive technician hour costs your business. Use it to check whether a flat-rate repair price covers time and overhead before profit.
Quick check: if a repair takes 1.5 hours total and your cost per billable hour is $120, that repair has to bring in at least $180 just to break even, before parts.
What This Means for Your Business
Flat rate friendly. Cost per billable hour is an internal benchmark for validating job pricing, not a recommendation to charge hourly.
Now You Know the Number. Here Is What to Do With It.
Pricing is one piece. The S.O.S. Course covers the rest: the systems, the metrics, and the operating rhythm that keep the margin you just calculated from leaking back out.
Browse The Course CatalogKnowing the number is step one.
The S.O.S. Course covers what comes next: the systems, metrics, and operating rhythm that protect the margin you just calculated.