Practical guides on pricing, hiring, operations, customer service, marketing, and Appliance Atlas, from owners who run appliance repair companies.
36 articles on pricing, hiring, operations, customer service, marketing, and Appliance Atlas. Subscribe by RSS to get new ones automatically.
The path from owner-operator to a multi-truck company: know your numbers, run the second truck math, hire on a trigger, tighten dispatch, get out of the truck, build a management layer, and know what it is worth.
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You do not need a designer to make marketing materials that look like one company made them. Here is how to set up Canva for an appliance repair shop and 9 designs to make this month.
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Every week of ramp-up costs you a wage and your best tech’s attention. Seven ways to train new appliance technicians faster without sending anyone out alone before they are ready.
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When to hire an appliance repair technician, who to hire first, where to find them, what to pay, and how to onboard with a ride-along plan that sticks. Eight practical steps, in order.
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Your Google Business Profile can bring an appliance repair shop more calls than its website. Here are nine fixes inside Google’s published rules, from categories to reviews to tracking.
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Appliance service manuals only help when a tech can find the right one in minutes. Here is what each document is for, and five ways to get the right tech sheet in hand fast.
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Price every job from your own numbers: cost of doing business per hour, a diagnostic fee that pays for the visit, flat rate or time and materials, tiered parts markup, the second visit, and discounts that keep margin.
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Customers can’t grade your diagnosis, but they grade everything around it. Here are 10 steps that help an appliance repair service call earn five stars, from the on-my-way text to the review.
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Appliance repair SOPs only help if your team uses them. Here is how to pick the first seven, write them in plain steps, test them with the person who does the job, and get them followed.
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Appliance error codes are a shortcut only when they are read from the service manual for that exact model. Seven habits that turn a code into a one-trip fix instead of a wrong part.
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The same caller with the same broken dryer can book with you or dial the next shop. Here are 8 phone skills that help your appliance repair CSR turn more calls into booked jobs.
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A step-by-step guide for the technician going out on their own: legal setup, insurance, the pricing math, tools and the van, parts vendors, first customers, phone coverage, and getting paid.
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Our SOP Library has been completely updated and revamped: 159 editable SOP templates and business documents in 13 categories, the largest ever built for appliance repair.
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Appliance Atlas is live: AI troubleshooting that answers from the real service manual for the model in front of your tech, then confirms the OEM part with live price and stock.
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Service Alliance Group has a new website and a sharper focus on business training, systems, and tools built for appliance repair business owners. Here is what changed and where to start.
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Before you call a broker, answer seven honest questions: why you want out, whether the shop runs without you, what your books prove, what drives your business valuation, and when to sell.
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Prices and feature lists change often, so we will not rank apps. Here is a decision framework for picking appliance repair scheduling software that fits your shop.
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A customer says they left you five stars, and your profile shows nothing. Here are 25 common reasons Google reviews go missing, what you can fix, and how to ask so the next one sticks.
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Social media will not replace a phone that gets answered, but it can prove your shop is real and get neighbors saying your name. Here are six ways to do it in about thirty minutes a week.
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Every second trip costs you a dispatch slot and some of the customer’s patience. Five ways appliance repair shops raise their first-time complete rate and cut callbacks, from the booking call to the job notes.
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When your techs drive to the customer, local SEO works differently. Here are nine tips for appliance repair shops, from hiding your address correctly to measuring rankings by hand.
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Every hour a tech spends driving, waiting, or chasing parts is an hour you pay for and cannot bill. Here are 8 dispatching strategies that turn more technician time into completed jobs.
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Buying reviews looks like a shortcut until Google removes them, restricts your profile, or the FTC gets involved. Here are six serious risks for appliance repair shops and the honest system that works instead.
Read moreThe blog covers the ideas. The S.O.S. Course gives you the systems, worksheets, and calculators to run them, and two courses for your team are free.
