Practical guides on pricing, hiring, operations, customer service, marketing, and Appliance Atlas, from owners who run appliance repair companies.
30 articles on pricing, hiring, operations, customer service, marketing, and Appliance Atlas. Subscribe by RSS to get new ones automatically.
Price every job from your own numbers: cost of doing business per hour, a diagnostic fee that pays for the visit, flat rate or time and materials, tiered parts markup, the second visit, and discounts that keep margin.
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Customers can’t grade your diagnosis, but they grade everything around it. Here are 10 steps that help an appliance repair service call earn five stars, from the on-my-way text to the review.
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Appliance repair SOPs only help if your team uses them. Here is how to pick the first seven, write them in plain steps, test them with the person who does the job, and get them followed.
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Appliance error codes are a shortcut only when they are read from the service manual for that exact model. Seven habits that turn a code into a one-trip fix instead of a wrong part.
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The same caller with the same broken dryer can book with you or dial the next shop. Here are 8 phone skills that help your appliance repair CSR turn more calls into booked jobs.
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A step-by-step guide for the technician going out on their own: legal setup, insurance, the pricing math, tools and the van, parts vendors, first customers, phone coverage, and getting paid.
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Our SOP Library has been completely updated and revamped: 159 editable SOP templates and business documents in 13 categories, the largest ever built for appliance repair.
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Appliance Atlas is live: AI troubleshooting that answers from the real service manual for the model in front of your tech, then confirms the OEM part with live price and stock.
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Service Alliance Group has a new website and a sharper focus on business training, systems, and tools built for appliance repair business owners. Here is what changed and where to start.
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Before you call a broker, answer seven honest questions: why you want out, whether the shop runs without you, what your books prove, what drives your business valuation, and when to sell.
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Prices and feature lists change often, so we will not rank apps. Here is a decision framework for picking appliance repair scheduling software that fits your shop.
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A customer says they left you five stars, and your profile shows nothing. Here are 25 common reasons Google reviews go missing, what you can fix, and how to ask so the next one sticks.
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Social media will not replace a phone that gets answered, but it can prove your shop is real and get neighbors saying your name. Here are six ways to do it in about thirty minutes a week.
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Every second trip costs you a dispatch slot and some of the customer’s patience. Five ways appliance repair shops raise their first-time complete rate and cut callbacks, from the booking call to the job notes.
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When your techs drive to the customer, local SEO works differently. Here are nine tips for appliance repair shops, from hiding your address correctly to measuring rankings by hand.
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Every hour a tech spends driving, waiting, or chasing parts is an hour you pay for and cannot bill. Here are 8 dispatching strategies that turn more technician time into completed jobs.
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Buying reviews looks like a shortcut until Google removes them, restricts your profile, or the FTC gets involved. Here are six serious risks for appliance repair shops and the honest system that works instead.
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Clean books, written systems, recurring revenue, and a team that runs without you. Here are 21 practical tips to build an appliance repair business worth buying, whether or not you ever sell.
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Plenty of service call problems start before the tech knocks: a wrong model number, a missing part, a late arrival with no warning. This 12-step pre-service checklist catches them early.
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You can market an appliance repair business without a big budget. Here are 11 low-cost tactics, in the order that makes each one pay off, from Google Business Profile to the van in your driveway.
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Your appliance repair website should turn visitors into booked calls. These 6 fixes can raise your conversion rate: speed, click-to-call, proof, answer-shaped pages, a pricing page, and simple booking.
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The right parts on the van close jobs in one trip, and too many parts tie up cash. Here are 7 inventory management rules for getting that balance right in an appliance repair shop.
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Customer service problems in a repair shop are often quiet: a missed call, a fee nobody explained, a callback nobody logged. Here are 7 simple ways to monitor customer service and catch them early.
Read moreThe blog covers the ideas. The S.O.S. Course gives you the systems, worksheets, and calculators to run them, and two courses for your team are free.
