Hiring & HR
Technician job listings, employment applications, evaluation and review forms, corrective action plans, tiered pay systems, exit interviews, and termination letters.
SOP & Business Documents
Stop rebuilding paperwork from scratch.
Hundreds of downloadable SOPs, templates, forms, and agreements built for appliance repair companies. A downloadable document library you buy as a package or get with All-Access.
If it only exists in your head, it is a bottleneck, not a system.
Every process that lives in your memory is a process that stops when you do. SOPs are how a company keeps running on a Tuesday you are not there, and how a new tech gets to competent without a month of shadowing.
The Library
What is in there
Policies, procedures, checklists, forms, templates, and guides across every part of running the business.
Operations
New employee setup, dispatch and scheduling procedures, parts handling, van stocking, quality control, and the day-to-day processes that stop living in your head.
Finance & Admin
Payment agreements, collections procedures, invoicing standards, and the paperwork that keeps money moving instead of sitting in receivables.
Marketing & Customer Comms
Customer communication templates, review request sequences, and follow-up scripts written for appliance repair rather than borrowed from another industry.
Policies & Agreements
Employee handbooks, safety policies, and service agreements. These are the standards documents that protect the business when something goes wrong.
Training & Onboarding
Checklists and guides for bringing a new technician up to speed without burning a week of your best tech time.
Why It Matters
What changes when the work is written down
Documentation sounds like the least urgent thing on your list. It is usually the thing standing between a job you own and a business you own.
- New hires learn the same way every time instead of shadowing whoever is free
- The business keeps running the week you are out sick or on vacation
- Quality stops depending on which tech happened to take the call
- You can actually hand work off, because the work is written down
- A documented business is worth more than an undocumented one when you sell
Start with one. Owners who try to document everything at once document nothing. Pick the process that causes the most rework this month, pull the matching template, and get it in front of your techs by Friday. Then do the next one.
Paired with the courses
The Operate phase of the S.O.S. Course covers which SOPs to build first and how to get a crew to actually follow them.
Questions about the SOP library
Is this a course?
No. The library is a collection of downloadable documents: SOPs, templates, forms, checklists, and agreements you open, edit, and use. There are no lessons or videos here. If you want the teaching side, that is the S.O.S. Course.
How do I get access to the library?
Two ways. Buy the library as a standalone package, or get it included with All-Access alongside the full course catalog. See the library and current pricing.
What formats are the documents in?
Editable documents and templates you download, drop your company name into, and use. They are starting points you customize, not locked PDFs you can only read.
Are these written for appliance repair specifically?
Yes, that is the whole point. The hiring documents are for appliance technicians, the dispatch procedures assume appliance calls, and the parts processes deal with the real problem of stocking a truck. Nothing has to be translated from another trade.
I have never written an SOP. Where do I start?
Start with whatever breaks most often. For most shops that is dispatch or parts. Pull the matching template, adjust it to how your shop actually works, and put it in front of your techs. One SOP that gets used beats twenty that sit in a folder. The Operate phase of the S.O.S. Course walks through the whole sequence.
Can I request a document that is not there?
Yes. There is a request form in the member area, and the library keeps growing based on what members ask for.
Build the business that runs without you.
Buy the library as a standalone package, or get it included with All-Access alongside the full course catalog.