Practical guides on pricing, hiring, operations, customer service, marketing, and Appliance Atlas, from owners who run appliance repair companies.
The trade teaches you to fix machines. Running the shop takes a different set of skills. Here are 6 lifelong learning habits that help a good appliance repair tech grow into a strong owner.
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Customer referrals are the cheapest calls an appliance repair shop gets, so do not leave them to chance. Here is a 5-step system: earn it, ask, make it easy, follow up, and say thank you.
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Every hour a tech spends driving is an hour you pay for and cannot bill. Here are 7 route optimization habits that help appliance repair shops cut drive time and add calls.
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How much is a customer worth? Not the first ticket. Here is a clearly labeled example that adds repeat jobs, referrals, and maintenance plans, and what the number means for your marketing spend.
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Customers can’t judge the repair, but they judge everything around it. Here are 9 essential customer service habits for appliance repair CSRs and technicians, from the first call to the follow-up text.
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Standard operating procedures turn a shop that runs on memory into a business that runs on paper. Twelve benefits, from faster training to a business that is easier to sell, and how to write the first one.
Read moreThe blog covers the ideas. The S.O.S. Course gives you the systems, worksheets, and calculators to run them, and two courses for your team are free.