Practical guides on pricing, hiring, operations, customer service, marketing, and Appliance Atlas, from owners who run appliance repair companies.
Clean books, written systems, recurring revenue, and a team that runs without you. Here are 21 practical tips to build an appliance repair business worth buying, whether or not you ever sell.
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Plenty of service call problems start before the tech knocks: a wrong model number, a missing part, a late arrival with no warning. This 12-step pre-service checklist catches them early.
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You can market an appliance repair business without a big budget. Here are 11 low-cost tactics, in the order that makes each one pay off, from Google Business Profile to the van in your driveway.
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Your appliance repair website should turn visitors into booked calls. These 6 fixes can raise your conversion rate: speed, click-to-call, proof, answer-shaped pages, a pricing page, and simple booking.
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The right parts on the van close jobs in one trip, and too many parts tie up cash. Here are 7 inventory management rules for getting that balance right in an appliance repair shop.
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Customer service problems in a repair shop are often quiet: a missed call, a fee nobody explained, a callback nobody logged. Here are 7 simple ways to monitor customer service and catch them early.
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The trade teaches you to fix machines. Running the shop takes a different set of skills. Here are 6 lifelong learning habits that help a good appliance repair tech grow into a strong owner.
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Customer referrals are the cheapest calls an appliance repair shop gets, so do not leave them to chance. Here is a 5-step system: earn it, ask, make it easy, follow up, and say thank you.
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Every hour a tech spends driving is an hour you pay for and cannot bill. Here are 7 route optimization habits that help appliance repair shops cut drive time and add calls.
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How much is a customer worth? Not the first ticket. Here is a clearly labeled example that adds repeat jobs, referrals, and maintenance plans, and what the number means for your marketing spend.
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Customers can’t judge the repair, but they judge everything around it. Here are 9 essential customer service habits for appliance repair CSRs and technicians, from the first call to the follow-up text.
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Standard operating procedures turn a shop that runs on memory into a business that runs on paper. Twelve benefits, from faster training to a business that is easier to sell, and how to write the first one.
Read moreThe blog covers the ideas. The S.O.S. Course gives you the systems, worksheets, and calculators to run them, and two courses for your team are free.